*The connection failure log collected is limited to the success rate of our engineers to improve the VPN connection, and will not be shared with any individual or organization. * Only when the user actively fails to connect the connection (requires the user to click the feedback button), we will collect the necessary user connection failure log. *When the user is in normal use, we will not log any logs related to the user. * Switching to different countries may also increase access speed or connection success rate * When the connection fails, please switch to OpenVPN UDP and OpenVPN TCP protocol in turn. * In most countries, it is recommended to use the IKEv2 protocol first, for better stability and connection speed. Any unused portion of a free-trial period, will be forfeited when the user purchases a subscription However, you are not able to cancel the current subscription during its active period You may turn off the auto-renewal of your subscription via your iTunes Account Settings. This must be done 24 hours before the end of the subscription period to avoid being charged. You may cancel a subscription during its free trial period via the subscription setting through your iTunes account. – Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user’s Account Settings after purchase Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period Payment will be charged to iTunes Account at confirmation of purchase

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